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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first step you should take is to click the Help button, which is present on each and every page. A popup will show up. It includes in-depth info about all the actions that you can perform on that particular page. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide selection of how-to videos clarifying how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of only reading articles. Thus, anyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step how-to videos.

F.A.Q.

If you can't discover the answer you need, have a look at our extensive FAQ section, which comprises questions asked by real customers and provides real solutions. We constantly "revamp" our FAQ database with new articles in order to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ database either, you can touch base with our great team of customer service technicians available 24-7 and eager to assist you with any issue. Each support ticket you send will be replied to within sixty minutes (the average ticket response time is about 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 250507

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com